• Soften the ‘yous’ or change them into ‘Is’ to avoid sounding pushy.
  Instead of “You’ll have to…”, say “Could you…” or “Would you be able to…” or “What I’ll need is…”
• Turn your can’ts into cans.
  Instead of “We can’t do that until next week”, say “We’ll be able to do that next week”.
• Take responsibility – don’t lay blame.
  Instead of “It’s not my fault” say “Here’s what I can do to fix that”.
• Say what you do want, not what you don’t want.
  Instead of “Don’t race through this and make mistakes”, say “Think this through – take it one step at a time”
• Offer improvement suggestions.
  Instead of “You did this okay except…” say, “If you do X, it will make it perfect!”.
• Turn complaints into requests.
  Instead of “You never…”, say “How about…?”
• Share information rather than argue or accuse.
  Instead of “No, you’re wrong”, say “I see it like this…?”
  Don’t close doors, leave them open.
• Instead of “No because…?” Say “Yes, as soon as…?”

Disclaimer: This is not advice. Items herein are general comments only and do not constitute or convey advice per se. The information contained in this newsletter is for guidance only and should not be relied upon without obtaining professional advice having regard to your specific circumstances.
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