Dealing with people can be tricky. No matter how considerate and constructive your try to be, your words can too easily dismay, alarm or annoy. If you want your words to sink in rather than sting, here are six things to do

1. Focus on your goal, not on the problem.
2. Be positive not negative.
3. Be specific not general.
4. Find solutions not faults.
5. Focus on the future, not the past.
6. Ask, don’t tell.

Disclaimer: This is not advice. Items herein are general comments only and do not constitute or convey advice per se. The information contained in this newsletter is for guidance only and should not be relied upon without obtaining professional advice having regard to your specific circumstances.
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