Make listening enjoyable by taking a sincere interest in what your customers are saying. Force your mind not to wander.
Don't ever assume that you know what your customer is about to say, because this will break your concentration and you won't listen attentively.
Don't simply listen to what your customer is saying (in one ear and out the other). Understand it and take it in. This is the only way you can satisfy a customer need.
Make your customer the most important thing on your mind.
Listening, especially when you want to talk or you are distracted, is very difficult. Learn to restrain yourself.
Always keep eye contact with your customer, look for facial expressions and listen for voice inflection. Often, actions speak louder than words. A pro-clo learns to listen with his eyes.
If you write down pertinent information from your customer it will help you to listen more attentively and remember what was said.
Don't always take what your customer says at face value. Question your customer's statements.
Don't interrupt a customer, or cut him short, unless he is being negative.
Remember, customers love to talk, especially about themselves. The more they talk, the more comfortable they feel, and the more they will open up to you. Everyone loves a good listener, so listen.
Disclaimer: This is not advice. Items herein are general comments only and do not constitute or convey advice per se. The information contained in this article is for guidance only and should not be relied upon without obtaining professional advice having regard to your specific circumstances.
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